Fees and Charges

• Paid tickets: 5% of the ticket price.
• Sponsor and vendor packages sold through an event page: 5% of the price.
• Free tickets: no fee.
• Complimentary tickets an organiser issues: KES 50 per ticket, charged to the organiser. We still issue, deliver and scan them like any other ticket.
• Messages an organiser sends to their buyers: KES 1 per SMS segment and KES 1 per email, charged to the organiser.

These are the rates unless a different one is agreed. A rate agreed with an organiser, or set for a single event, takes the place of the standard one, and the organiser's Organiser Agreement or commercial schedule records it.

Fees are deducted from the organiser's balance before they are paid out. They are never collected separately afterwards.

An organiser chooses whether to absorb the commission on a sale or to pass it to the buyer. Either way, the checkout shows the total before you confirm, and that total is what you pay.

Nothing is added after you have agreed a price.

Moving money out to M-PESA or to a bank carries a transfer charge from the provider. It is shown on the payout before it is confirmed and deducted from that payout.

When a ticket is refunded, the buyer gets the full amount they paid, fee included. The commission is reversed against the organiser.

We give organisers notice before a standard rate changes, and a rate agreed with an organiser changes only from a date we agree with them. No change ever applies to a sale already made.